Privacy Policy
Last updated: 24 June 2026
This Privacy Policy explains how Dial Down collects, uses and protects personal information when you visit our website, contact us, work with us, or interact with our content and advertising.
Dial Down is a communications and storytelling practice supporting purpose-driven people, organisations, and teams. We keep data use simple, limited, and transparent.
If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at: hello@dialdown.co
1. Information we collect
We may collect:
Your name
Your email address
Your organisation or role
Any message or project information you send us
Information about how you use our website, such as pages visited, device type, browser type, and approximate location
Information from cookies, pixels, or similar technologies, if they are used on our website
We do not intentionally collect sensitive personal information through our website.
2. How we collect information
We collect information when you:
Fill in a contact form
Email us directly
Sign up for a newsletter, resource, or update
Visit or browse our website
Click on or interact with our ads
Engage with tools connected to our website, such as forms, scheduling tools, analytics, or embedded content
3. How we use your information
We may use your information to:
Respond to enquiries
Discuss potential projects or collaborations
Provide services you request
Send updates or resources, if you have opted in
Improve our website and communications
Understand how people find and use our website
Measure and improve our advertising
Keep basic business, legal, tax, or accounting records
We do not sell your personal information.
4. Meta ads, pixels, and similar tools
We may use Meta advertising tools, such as the Meta Pixel or similar technologies, to help us run and measure ads on platforms such as Facebook and Instagram. These tools may help us:
Understand whether someone visited our website after seeing or clicking an ad
Measure ad performance
Show relevant ads to people who have visited our website
Create or use advertising audiences, such as custom or lookalike audiences
Avoid showing irrelevant ads where possible
Meta may collect or receive information from our website and use that information according to Meta’s own privacy policies and terms.
You can learn more about Meta’s data practices here:
You can manage how Meta uses data for ads through your Facebook or Instagram settings.
5. Cookies and consent
Our website may use cookies or similar technologies for basic website functionality, analytics, and advertising.
Where required, we will ask for your consent before using non-essential cookies or tracking technologies. You can also control or delete cookies through your browser settings.
If you disable cookies, some parts of the website may not work as intended.
6. Third-party services
We may use trusted third-party services to run our website and communicate with you, including:
Website hosting platforms
Contact form tools
Email or newsletter platforms
Analytics tools
Advertising platforms, including Meta
Scheduling tools
Cloud storage or project management tools
These providers may process personal information on our behalf or according to their own privacy policies.
Our website may also link to external websites. We are not responsible for the privacy practices of those websites.
7. Legal basis for using your information
Where applicable, we rely on one or more of the following legal bases:
Consent — when you opt in to updates or accept cookies
Contract — when we need information to provide services or discuss a project
Legitimate interest — when we respond to enquiries, manage our work, improve our website, or measure advertising
Legal obligation — when we need to keep certain records for legal, tax, or accounting reasons
8. How long we keep your information
We keep personal information only for as long as needed. For example:
Enquiries may be kept for a reasonable period so we can follow up
Client and project records may be kept while we work together
Financial or administrative records may be kept where required by law
When information is no longer needed, we delete it or anonymise it where appropriate.
9. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
No website, email system, or digital platform is completely secure, so please avoid sending highly sensitive information through website forms or email.
10. International data transfers
Because we work digitally and may use international service providers, your information may be processed or stored outside your country of residence.
Where this happens, we aim to use services that provide appropriate safeguards for personal data.
11. Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
Access the information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict or object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format
To make a request, contact us at:
Email: hello@dialdown.co
We may need to verify your identity before responding.
12. Children’s privacy
Our website and services are not directed at children. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
14. Contact
If you have any questions about this Privacy Policy or how we handle personal information, contact us:
Email: hello@dialdown.co